BusinessRocket, Inc. Terms of Service.

Supplemental Terms of Service for Registered Agent ServiceSupplemental Terms of Service for Business Address ServiceSupplemental Terms of Service for Tax Plan

• Last Updated: September 2, 2026
  These Terms of Service (“Terms”) constitute a legally binding agreement between you and BusinessRocket, Inc. (“BusinessRocket,” “we,” “us,” or “our”) concerning your access to and use of BusinessRocket's websites, customer portal, software, applications, artificial-intelligence tools, document-generation tools, products, and services.
  Please read these Terms carefully.
  BY CREATING AN ACCOUNT, CHECKING A BOX INDICATING ACCEPTANCE, CLICKING “I ACCEPT,” “SUBMIT,” “SUBSCRIBE,” “ORDER,” “FILE,” “START,” “CONTINUE,” OR A SIMILAR BUTTON, PLACING AN ORDER BY TELEPHONE OR ELECTRONIC MEANS, PAYING FOR A SERVICE, OR OTHERWISE USING BUSINESSROCKET'S SERVICES, YOU AGREE TO THESE TERMS.
  If you do not agree to these Terms, you should not purchase or use the Services.

• 1. DEFINITIONS AND SCOPE

  1.1 BusinessRocket
  “BusinessRocket” means BusinessRocket, Inc., including its applicable affiliates, employees, contractors, service providers, successors, and permitted assigns where the context requires.
  BusinessRocket's address for formal notices is:
  BusinessRocket, Inc.
  15442 Ventura Blvd., Ste 101
  Sherman Oaks, CA 91403
  1.2 Customer
  “Customer,” “you,” and “your” mean the individual creating the account or purchasing the Services and, where the Services are purchased on behalf of a business entity or organization, the entity or organization receiving the Services.
  An individual placing an order on behalf of an entity represents that the individual has authority to act for and bind that entity.
  Nothing in these Terms creates personal liability for an individual for an entity's obligations except where the individual purchases Services in an individual capacity, separately agrees to such liability, engages in conduct creating liability under applicable law, or is otherwise legally responsible.
  1.3 Services
  “Services” includes products and services BusinessRocket may offer from time to time, including, without limitation:
  • business formation;
  • LLC and corporation services;
  • nonprofit formation;
  • DBA and fictitious business name services;
  • EIN assistance;
  • ownership changes;
  • amendments;
  • dissolutions and closures;
  • annual and periodic reports;
  • Statements of Information;
  • Registered Agent Services;
  • Business Address Services;
  • Rocket Compliance and compliance-monitoring services;
  • tax preparation and tax-related services;
  • bookkeeping services;
  • trademark-related services;
  • licenses and permits;
  • transportation and regulatory licensing assistance;
  • seller's permits;
  • business-document preparation;
  • corporate records;
  • operating agreements;
  • bylaws;
  • minutes and resolutions;
  • ownership documents;
  • artificial-intelligence and automated self-help tools;
  • website or portal tools;
  • partner and third-party products; and
  • other business-related products and services.
  The exact Services purchased by you are determined by your order, invoice, subscription, service description, applicable Supplemental Terms, and these Terms.

• 2. SUPPLEMENTAL TERMS AND ORDER OF PRECEDENCE

  Certain Services may be governed by additional service-specific terms (“Supplemental Terms”).
  These may include, without limitation:
  • Registered Agent Terms of Service;
  • Business Address Terms;
  • tax-service terms;
  • bookkeeping terms;
  • promotional terms;
  • third-party terms; or
  • service-specific order disclosures.
  If Supplemental Terms conflict with these General Terms concerning the specific Service governed by those Supplemental Terms, the Supplemental Terms control with respect to that Service.
  Unless expressly stated otherwise, the following order of precedence applies:
  1. a separately executed written agreement governing the particular Service;
  2. applicable Supplemental Terms;
  3. specific disclosures contained in the applicable order or subscription;
  4. these General Terms; and
  5. general informational content appearing elsewhere on the Site.

• 3. COMMERCIAL PURPOSE

  BusinessRocket primarily provides services relating to the creation, ownership, operation, maintenance, taxation, licensing, compliance, administration, or management of businesses and organizations.
  You represent that the Services are being obtained primarily for business, commercial, organizational, professional, entrepreneurial, or investment-related purposes, rather than primarily for personal, family, or household purposes.
  Nothing in these Terms waives a statutory right that applicable law does not permit you to waive.

• 4. ELIGIBILITY AND AUTHORITY

  You must be at least eighteen (18) years old to create an account or purchase Services.
  You represent and warrant that:
  1. information you provide is truthful and accurate;
  2. you have legal capacity to enter these Terms;
  3. if acting for an entity, you possess authority to act for that entity;
  4. your use of the Services will comply with applicable law; and
  5. you will not use BusinessRocket for fraudulent or unlawful purposes.
  BusinessRocket may request documentation reasonably necessary to verify your identity, authority, entity ownership, or other information.

• 5. BUSINESSROCKET IS A SELF-HELP BUSINESS SERVICES COMPANY

  5.1 Not a Law Firm
  BUSINESSROCKET IS NOT A LAW FIRM AND DOES NOT PROVIDE ATTORNEY SERVICES UNLESS A PARTICULAR SERVICE EXPRESSLY STATES OTHERWISE IN A SEPARATE WRITTEN AGREEMENT.
  BusinessRocket provides business services, administrative assistance, document-preparation tools, informational resources, and self-help technology.
  Employees, customer-service representatives, document specialists, filing specialists, AI systems, and other non-attorney BusinessRocket personnel cannot provide you with legal advice.
  5.2 No Attorney-Client Relationship
  Your purchase or use of BusinessRocket's Services does not create an attorney-client relationship between you and BusinessRocket.
  Communications with BusinessRocket personnel who are not your attorneys are not protected by attorney-client privilege merely because the communication concerns a legal document, regulation, business structure, filing, dispute, or other legal subject.
  5.3 Customer Must Obtain Independent Advice
  BusinessRocket may provide general information concerning commonly used business structures, filings, documents, processes, deadlines, or requirements.
  Such information is provided for self-help and informational purposes.
  You are responsible for consulting your own independent licensed attorney, CPA, Enrolled Agent, financial adviser, or other qualified professional when advice regarding your specific circumstances is appropriate.
  BusinessRocket does not undertake to determine whether a particular transaction, document, entity structure, filing, tax position, contract, license, election, or business decision is legally or financially optimal for you.

• 6. TAX PROFESSIONAL SERVICES

  Notwithstanding Section 5, certain BusinessRocket tax services may be performed or reviewed by Certified Public Accountants, Enrolled Agents, or other qualified tax professionals.
  Individualized advice expressly provided to you by such a professional in the course and scope of a purchased tax service may constitute professional tax advice within that professional's authorized scope of practice.
  Unless separately agreed in writing:
  • tax services do not constitute legal representation;
  • a CPA or Enrolled Agent is not acting as your attorney merely by providing tax services;
  • BusinessRocket does not undertake an audit, review, forensic examination, or assurance engagement;
  • tax services are limited to the scope of the Service purchased; and
  • you remain responsible for reviewing and approving your tax returns and information.
  General content, AI output, automated tax information, marketing materials, website content, and communications not expressly reviewed and adopted by a qualified tax professional should not be relied upon as individualized professional tax advice.

• 7. CUSTOMER INFORMATION AND INSTRUCTIONS

  7.1 Accuracy of Customer Information
  BusinessRocket's ability to perform the Services depends substantially upon information supplied by you.
  You are solely responsible for providing accurate, current, complete, and truthful information.
  This includes, without limitation:
  • legal names;
  • business names;
  • addresses;
  • ownership information;
  • percentages;
  • officer and director information;
  • manager and member information;
  • tax information;
  • Social Security Numbers or taxpayer-identification information when required;
  • financial information;
  • license information;
  • business activities;
  • dates;
  • elections;
  • signatures;
  • supporting documents; and
  • instructions regarding transactions or filings.
  BusinessRocket is entitled to rely upon information you provide without independently investigating its accuracy unless BusinessRocket expressly agrees otherwise.
  7.2 Changes
  You must promptly notify BusinessRocket if information relevant to an order or ongoing Service changes.
  BusinessRocket is not responsible for consequences caused by your failure to provide updated information.

• 8. DOCUMENT PREPARATION AND CUSTOMER REVIEW

  8.1 Documents Covered
  This Section applies to all documents BusinessRocket prepares, generates, populates, assists with, provides, or makes available, whether or not the document will ever be filed with a government agency.
  Examples include, without limitation:
  • Articles of Organization;
  • Articles of Incorporation;
  • amendments;
  • dissolutions;
  • annual reports;
  • Statements of Information;
  • government applications;
  • tax forms and returns;
  • license applications;
  • Operating Agreements;
  • bylaws;
  • initial minutes;
  • annual minutes;
  • written consents;
  • board resolutions;
  • shareholder resolutions;
  • member resolutions;
  • banking resolutions;
  • Stock Purchase Agreements;
  • membership-interest documents;
  • stock certificates;
  • ownership-transfer documents;
  • resignations;
  • officer or director appointment documents;
  • internal corporate records;
  • organizational documents;
  • contracts;
  • templates; and
  • documents generated by AI or automated tools.
  These are collectively referred to as “Customer Documents.”
  8.2 Customer Is Responsible for Review
  YOU ARE RESPONSIBLE FOR REVIEWING EVERY CUSTOMER DOCUMENT BEFORE SIGNING, FILING, SUBMITTING, DELIVERING, RELYING UPON, OR OTHERWISE USING IT.
  BusinessRocket prepares Customer Documents based substantially upon:
  • information you provide;
  • options you select;
  • instructions you give;
  • questionnaires you complete;
  • templates associated with the Service purchased; and
  • automated systems or standardized workflows.
  You must determine that the Customer Document accurately reflects your intentions and circumstances.
  8.3 BusinessRocket Does Not Determine Legal Suitability
  The fact that BusinessRocket prepares or generates a document does not constitute a representation that the document:
  • is legally required;
  • is legally sufficient;
  • is enforceable;
  • is appropriate for your circumstances;
  • contains every provision you may need;
  • protects all of your interests;
  • will produce a desired legal result;
  • will avoid tax consequences;
  • complies with every contractual restriction affecting you; or
  • has been reviewed by an attorney.
  For example, if you instruct BusinessRocket to prepare a resignation, ownership-transfer document, Operating Agreement, resolution, or Stock Purchase Agreement, BusinessRocket is not undertaking to determine whether:
  • another person's approval is required;
  • an existing contract prohibits the transaction;
  • a shareholder, member, spouse, lender, or third party has rights affecting the transaction;
  • consideration is required;
  • tax consequences will arise;
  • fiduciary duties are implicated;
  • securities laws apply;
  • a different document would better accomplish your goals; or
  • the proposed transaction is advisable.
  Those determinations remain your responsibility and should be reviewed with your own professional adviser where appropriate.
  8.4 Documents Provided for Approval
  Where BusinessRocket provides a Customer Document to you for review before filing or use, your:
  • approval;
  • signature;
  • filing authorization;
  • submission;
  • use of the document; or
  • direction to proceed
  constitutes your confirmation that you have reviewed the document and authorize BusinessRocket to rely upon that approval.
  8.5 Services Without Separate Preview
  Certain Services may not contain a separate document-preview or approval stage before processing or submission.
  Where no separate review stage is provided, your submission of the underlying information and instruction to perform the Service constitutes authorization for BusinessRocket to use and rely upon that information.
  8.6 Independent Attorney Review
  Before using any Customer Document that could materially affect:
  • legal rights;
  • ownership;
  • voting rights;
  • corporate governance;
  • contractual obligations;
  • liability;
  • taxation;
  • regulatory compliance;
  • employment rights;
  • intellectual-property rights; or
  • other material interests,
  you should have the document reviewed by your own independent licensed attorney or other qualified professional.
  DELIVERY OF A DOCUMENT BY BUSINESSROCKET IS NOT A RECOMMENDATION THAT YOU SIGN OR USE THE DOCUMENT WITHOUT INDEPENDENT REVIEW.

• 9. CONSEQUENCES OF DOCUMENTS AND FILINGS

  BusinessRocket provides administrative, preparation, filing, and self-help services. Business decisions and legal consequences remain the responsibility of the Customer.
  To the maximum extent permitted by applicable law, BusinessRocket is not responsible for liability, loss, tax consequences, disputes, ownership consequences, contractual consequences, regulatory consequences, or other results arising from:
  • information supplied by you;
  • instructions supplied by you;
  • a transaction you requested;
  • a filing you authorized;
  • a document you approved;
  • a Customer Document you signed or used;
  • your failure to review a document;
  • your failure to obtain professional advice;
  • your business activities;
  • your legal or tax status;
  • another agreement affecting your rights; or
  • circumstances BusinessRocket could not reasonably identify from the information supplied.
  Nothing in this Section excludes liability that applicable law prohibits BusinessRocket from limiting.

• 10. ARTIFICIAL INTELLIGENCE, AUTOMATION, AND SELF-HELP TOOLS

  10.1 AI Tools
  BusinessRocket may make available artificial-intelligence systems, automated assistants, document generators, chat systems, questionnaires, recommendation engines, compliance tools, automated explanations, document-review tools, and similar technology (“AI Tools”).
  AI Tools may:
  • answer questions;
  • explain general business concepts;
  • identify possible compliance matters;
  • assist with applications;
  • summarize information;
  • prepare drafts;
  • create Customer Documents;
  • populate forms;
  • suggest next steps;
  • assist with tax or bookkeeping workflows; or
  • provide other self-help functionality.
  10.2 AI Output Is Self-Help Information
  Unless a specific output is separately reviewed and expressly adopted by an appropriately licensed professional acting within a purchased professional engagement, AI output is self-help and informational content and is not legal, tax, accounting, investment, or other professional advice.
  Use of an AI Tool does not create an attorney-client relationship.
  10.3 AI May Be Incorrect
  Artificial-intelligence and automated systems can produce:
  • inaccurate information;
  • incomplete information;
  • outdated information;
  • inconsistent information;
  • incorrect citations;
  • inappropriate recommendations;
  • incorrect documents; or
  • output that does not account for facts unique to your situation.
  You must independently review and verify material AI output before relying upon it.
  10.4 AI-Generated Documents
  A document generated or assisted by an AI Tool is subject to all Customer Document provisions in these Terms.
  You are responsible for reviewing the document before signing, filing, submitting, or using it.
  You should present material legal documents to your own licensed attorney before use.
  10.5 Customer Remains Decision-Maker
  AI Tools may present options or information, but you remain solely responsible for deciding:
  • which entity structure to use;
  • what documents to execute;
  • what elections to make;
  • what tax position to take;
  • what licenses to obtain;
  • what filings to submit;
  • how ownership should be structured;
  • how agreements should be drafted; and
  • what business actions should be taken.
  10.6 No Guaranteed Availability
  BusinessRocket may modify, limit, suspend, replace, or discontinue AI Tools at any time.

• 11. GOVERNMENT FILINGS, APPLICATIONS, LICENSES, AND APPROVALS

  11.1 No Guarantee of Approval
  BusinessRocket may assist you with preparing or submitting documents to:
  • Secretaries of State;
  • the Internal Revenue Service;
  • state tax authorities;
  • licensing agencies;
  • transportation authorities;
  • trademark authorities;
  • local governments;
  • regulatory agencies; and
  • other governmental or quasi-governmental organizations.
  BusinessRocket does not control these agencies.
  BusinessRocket does not guarantee:
  • approval;
  • acceptance;
  • issuance of a license;
  • issuance of an EIN;
  • tax-election approval;
  • business-name availability;
  • trademark registration;
  • permit issuance;
  • processing time;
  • inspection results;
  • hearing results;
  • agency decisions; or
  • continued good standing.
  11.2 Government Determines Eligibility
  A government agency may reject, delay, condition, or request changes to an application for reasons beyond BusinessRocket's control.
  Payment to BusinessRocket is for BusinessRocket's service and effort, not for a guaranteed government outcome unless BusinessRocket expressly agrees otherwise in writing.
  11.3 Customer Eligibility
  You are responsible for determining that you satisfy substantive eligibility requirements for any requested registration, license, permit, election, or government benefit.
  BusinessRocket's acceptance of an order does not constitute a determination that you are legally eligible.

• 12. PROCESSING TIMES AND THIRD-PARTY DELAYS

  12.1 Processing Times Are Estimates
  Any processing time, completion date, turnaround time, filing estimate, government-processing estimate, or expected delivery date quoted by BusinessRocket is an estimate only unless BusinessRocket expressly identifies it in writing as a guaranteed deadline.
  Estimated processing times are not contractual guarantees.
  12.2 Delays Outside BusinessRocket's Control
  BUSINESSROCKET WILL NOT BE LIABLE FOR A DELAY THAT RESULTS FROM A GOVERNMENT AGENCY, THIRD-PARTY COMPANY, VENDOR, COURIER, BANK, PROCESSOR, REGULATORY BODY, OR OTHER PERSON OR ORGANIZATION OUTSIDE BUSINESSROCKET'S REASONABLE CONTROL, EVEN WHEN THE DELAY CAUSES THE TOTAL PROCESSING TIME TO EXCEED AN ESTIMATE OR QUOTED TIME.
  This includes delays caused by:
  • Secretaries of State;
  • the IRS;
  • state tax agencies;
  • licensing agencies;
  • trademark offices;
  • transportation authorities;
  • county or local governments;
  • registered-agent providers;
  • address providers;
  • banks;
  • financial institutions;
  • payment processors;
  • postal services;
  • FedEx, UPS, or other couriers;
  • technology vendors;
  • third-party verification services;
  • governmental backlogs;
  • system outages;
  • agency closures;
  • holidays;
  • staffing shortages;
  • governmental requests for additional information;
  • agency errors;
  • changed regulations;
  • agency review;
  • inspections;
  • hearings; or
  • third-party processing delays.
  12.3 Customer-Caused Delays
  BusinessRocket is also not responsible for delays, penalties, interest, late fees, missed elections, rejection, or other consequences caused by your failure to timely provide:
  • information;
  • documents;
  • approval;
  • payment;
  • signatures;
  • identification;
  • verification;
  • responses; or
  • other required cooperation.
  12.4 BusinessRocket Filing Errors
  If a filing is rejected solely because of a clerical or processing error made by BusinessRocket, BusinessRocket may use commercially reasonable efforts to correct and resubmit the applicable filing without charging an additional BusinessRocket service fee for correcting that error.
  Any liability remains subject to the limitations contained in these Terms.

• 13. NAME SEARCHES, TRADEMARKS, AND INTELLECTUAL-PROPERTY RIGHTS

  A business-name availability search, reservation, entity filing, DBA filing, or government acceptance of a business name does not establish trademark rights and does not guarantee that:
  • you have the exclusive right to use the name;
  • another person does not own trademark rights;
  • the name does not infringe another person's rights;
  • a domain name is available; or
  • a trademark application will be approved.
  You are responsible for obtaining appropriate trademark or legal advice regarding rights in a business name or brand.

• 14. CUSTOMER COOPERATION

  Certain Services require your ongoing participation.
  You agree to timely provide information and documents reasonably requested by BusinessRocket.
  BusinessRocket may suspend processing until required cooperation is received.
  A delay caused by missing customer information does not constitute a BusinessRocket failure to perform.

• 15. INACTIVE AND ABANDONED ORDERS

  If BusinessRocket cannot complete an order because you fail to provide required information, documentation, authorization, payment, or participation for 180 consecutive days, BusinessRocket may administratively close or archive the order.
  Where BusinessRocket has already begun meaningful work:
  • BusinessRocket service fees may remain earned and non-refundable;
  • third-party and government fees already paid or committed remain non-refundable; and
  • reopening the matter may be subject to current requirements, pricing, government fees, or a reasonable reactivation fee.
  BusinessRocket may reactivate an archived order in its discretion.
  Administrative closure does not waive outstanding payment obligations.

• 16. FEES AND PAYMENT

  16.1 Service Fees
  You agree to pay all BusinessRocket service fees disclosed in connection with your order.
  16.2 Government and Third-Party Fees
  BusinessRocket service fees are separate from government filing fees and third-party fees unless expressly stated otherwise.
  Government or third-party fees may change without notice to BusinessRocket.
  If a government agency or third party increases its fee after your order but before BusinessRocket completes the applicable transaction, you are responsible for the difference.
  BusinessRocket may require payment of the difference before proceeding.
  16.3 Payment Authorization
  By providing a credit card, debit card, bank account, or other payment method, you authorize BusinessRocket and its payment providers to charge amounts properly due under your order, subscription, payment plan, or these Terms.
  16.4 Card Updater Services
  BusinessRocket may participate in account-updater services operated by card networks or payment processors that provide updated expiration dates or replacement card information.
  16.5 Failed Payments
  If an authorized payment fails, BusinessRocket may:
  • retry the payment method;
  • request updated payment information;
  • use available card-updater information;
  • invoice you;
  • suspend Services;
  • discontinue non-statutory Services;
  • refer valid unpaid amounts for collection; or
  • exercise other rights permitted by law.

• 17. ONE-TIME SERVICE REFUNDS

  Unless different Supplemental Terms apply:
  Before Processing Begins
  A one-time BusinessRocket service fee may generally be refundable if BusinessRocket has not begun substantive processing of the Service and no applicable government or third-party fee has been paid or committed.
  After Processing Begins
  Once BusinessRocket has begun substantive preparation, document generation, research, application processing, filing preparation, or other meaningful work, the BusinessRocket service fee is generally non-refundable.
  After Submission
  Once a filing, application, order, document, or request has been submitted to a government agency or third party, the applicable BusinessRocket service fee is non-refundable.
  Government and third-party fees are non-refundable after they have been paid, submitted, transmitted, or irrevocably committed.
  BusinessRocket may issue a refund, partial refund, or BusinessRocket Credit in its sole discretion.
  A discretionary accommodation does not create a right to future refunds.

• 18. SUBSCRIPTION SERVICES

  BusinessRocket offers recurring Services that may include:
  • Registered Agent Services;
  • Business Address Services;
  • Rocket Compliance;
  • Tax Plan Services;
  • Bookkeeping Services; and
  • other Services identified as subscriptions.
  The particular billing frequency, subscription period, price, included Services, and renewal terms will be disclosed in the applicable order.

• 19. AUTOMATIC RENEWAL

  Unless otherwise disclosed, recurring Services automatically renew until properly canceled or otherwise terminated under the applicable Service terms.
  You authorize BusinessRocket to charge the then-applicable recurring amount to your payment method.
  BusinessRocket may change future subscription pricing upon appropriate advance notice.
  BusinessRocket may provide renewal notices and reminders and will provide notices required by applicable law.
  Where applicable law imposes specific affirmative-consent, reminder, acknowledgment, recordkeeping, price-change, or cancellation requirements, BusinessRocket will apply those requirements.

• 20. SUBSCRIPTION PAYMENTS ARE NON-REFUNDABLE

  EXCEPT WHERE REQUIRED BY LAW, ALL SUBSCRIPTION, MEMBERSHIP, RECURRING-SERVICE, AND INSTALLMENT PAYMENTS ALREADY CHARGED ARE NON-REFUNDABLE.
  Cancellation does not retroactively cancel previously billed periods.
  BusinessRocket does not prorate partial billing periods unless it elects to do so or applicable law requires otherwise.
  BusinessRocket may, in its sole discretion, provide:
  • a refund;
  • partial refund;
  • courtesy credit;
  • BusinessRocket Credit;
  • promotional credit; or
  • another accommodation.
  The issuance of a credit or refund in one situation does not create an obligation to issue one in another situation.

• 21. BUSINESSROCKET CREDIT

  BusinessRocket may provide promotional, courtesy, service, or account credits (“BusinessRocket Credit”).
  Unless BusinessRocket expressly states otherwise:
  • BusinessRocket Credit has no cash value;
  • it cannot be redeemed for cash;
  • it may not be transferred;
  • it may be subject to expiration;
  • it may only be applied to eligible BusinessRocket service fees; and
  • it may not be applied toward government filing fees, taxes, postage, shipping, or third-party charges.
  BusinessRocket may establish reasonable terms governing promotional credits and discounts.

• 22. CANCELLING ORDINARY SUBSCRIPTIONS

  Unless a particular Service has special cancellation requirements, a customer may request cancellation of future recurring subscription billing through a cancellation mechanism made available by BusinessRocket, including the BusinessRocket portal or written customer-support channels.
  Cancellation ordinarily prevents future renewals after the effective cancellation date.
  Cancellation does not:
  • create a refund for previously charged fees;
  • eliminate amounts already earned;
  • eliminate an installment-payment obligation;
  • terminate obligations that expressly survive cancellation; or
  • terminate a statutory or address-related relationship requiring additional action.
  Registered Agent Services, Business Address Services, and Tax Plan Services have additional rules below.

• 23. REGISTERED AGENT SERVICES

  Registered Agent Services are governed by BusinessRocket's Registered Agent Supplemental Terms in addition to these General Terms.
  A request to stop recurring billing does not, by itself, remove BusinessRocket or its designated Registered Agent provider from government records.
  The customer must complete the legally required change of Registered Agent and provide evidence reasonably requested by BusinessRocket.
  The customer may continue to owe Registered Agent fees while BusinessRocket or its provider remains officially designated or remains obligated to serve as the Registered Agent.
  The detailed cancellation, mail-handling, electronic-delivery, and resignation provisions are contained in the Registered Agent Supplemental Terms.

• 24. BUSINESS ADDRESS SERVICES

  24.1 Address Is an Ongoing Relationship
  Business Address Services provide a BusinessRocket-authorized address for uses permitted under the applicable Service.
  A customer may not obtain the benefit of the Business Address, request cancellation, and continue using or publishing the address after cancellation.
  24.2 Customer Must Remove the Address
  To fully terminate a Business Address Service, you must remove the BusinessRocket-provided address from material records and relationships in which you caused the address to be used, as applicable.
  These may include:
  • Secretary of State records;
  • government agencies;
  • tax agencies;
  • licensing agencies;
  • banks;
  • financial institutions;
  • merchant accounts;
  • online marketplaces;
  • vendors;
  • business licenses;
  • websites;
  • customer communications;
  • corporate records; and
  • other material third parties.
  24.3 Proof of Removal
  BusinessRocket may require documentation reasonably satisfactory to BusinessRocket demonstrating that the Business Address has been removed or replaced.
  The required evidence may vary depending upon where and how the address was used.
  24.4 Continuing Fees
  If you request cancellation but continue to use or maintain the BusinessRocket-provided address on material government, vendor, financial, or business records, BusinessRocket may continue billing applicable Business Address fees until BusinessRocket is reasonably satisfied that the address is no longer being used.
  The continuing charge reflects BusinessRocket's ongoing operational burden, mail exposure, address association, and administrative responsibilities.
  24.5 Unauthorized Continued Use
  BusinessRocket may stop accepting mail or providing address-related Services after termination even if you improperly continue listing the address.
  Continued billing while unauthorized use persists does not guarantee continued mail acceptance.
  BusinessRocket may charge reasonable handling, return-mail, administrative, or other fees arising from unauthorized continued use.

• 25. ROCKET COMPLIANCE

  Rocket Compliance is a monitoring and self-help compliance-support service.
  Unless expressly included in your plan, Rocket Compliance does not mean BusinessRocket has assumed responsibility for every legal, tax, licensing, or regulatory obligation applicable to your business.
  Compliance information may be based upon:
  • government records;
  • third-party databases;
  • information supplied by you;
  • automated systems; and
  • BusinessRocket's compliance workflows.
  Government databases and third-party information can be incomplete, delayed, or inaccurate.
  You remain responsible for determining and satisfying your business's legal obligations unless you separately purchase a Service specifically requiring BusinessRocket to perform a particular filing.
  Rocket Compliance does not guarantee that your business will remain in good standing or legally compliant.
  Rocket Compliance subscription fees are non-refundable once charged.
  Cancellation stops future subscription periods subject to the applicable billing cycle and these Terms.

• 26. BOOKKEEPING SERVICES

  BusinessRocket may provide recurring bookkeeping services based upon records and information supplied or made available by you.
  You are responsible for:
  • maintaining complete source records;
  • identifying business and personal transactions;
  • providing requested documentation;
  • reviewing classifications;
  • identifying unusual transactions;
  • advising BusinessRocket of corrections; and
  • maintaining supporting records required by law.
  Bookkeeping Services are not an audit, financial-statement review, forensic examination, or assurance engagement unless separately agreed in writing.
  BusinessRocket does not guarantee that bookkeeping records will identify fraud, theft, embezzlement, or every accounting error.
  Bookkeeping subscription fees already charged are non-refundable.
  Unless a separate order provides a minimum commitment, Bookkeeping Services may be canceled prospectively under the ordinary subscription-cancellation rules.

• 27. BUSINESSROCKET TAX PLAN

  27.1 Nature of Tax Plan
  BusinessRocket may offer a Tax Plan in which customers make recurring payments in exchange for tax-related Services that may include preparation of an annual Tax Return Package.
  The pricing, billing frequency, and included returns will be disclosed in the applicable order.
  27.2 Cancel-Anytime Period Before Return Preparation
  Before BusinessRocket substantially completes preparation of the applicable current-year Tax Return Package, the ongoing Tax Plan may generally be canceled prospectively.
  Previously charged subscription payments remain non-refundable.
  27.3 Conversion to Installment Payment Obligation
  ONCE BUSINESSROCKET HAS SUBSTANTIALLY COMPLETED PREPARATION OF THE APPLICABLE CURRENT-YEAR TAX RETURN PACKAGE, THE CUSTOMER'S PAYMENT OBLIGATION FOR THAT TAX RETURN PACKAGE BECOMES FIXED.
  At that point, any remaining scheduled payments are no longer merely payments for a cancel-anytime subscription.
  They constitute installment payments toward the agreed fee for the substantially completed Tax Return Package.
  Accordingly, cancellation of future Tax Plan services does not eliminate the customer's obligation to pay the remaining installments attributable to a Tax Return Package BusinessRocket has substantially completed.
  27.4 Filing Is Not Required to Trigger Payment Obligation
  The installment obligation arises upon substantial completion of preparation of the applicable Tax Return Package.
  A customer may not avoid the remaining payment obligation by:
  • refusing to review the return;
  • refusing to sign;
  • refusing to authorize electronic filing;
  • delaying filing;
  • failing to provide final e-file authorization;
  • choosing not to file the prepared return; or
  • cancelling after substantial preparation is complete.
  27.5 Twelve-Month Structure
  Where the Tax Plan price is structured over twelve monthly payments, preparation of the applicable current-year Tax Return Package locks the applicable twelve-month financial obligation for that Tax Return Package.
  If, for example, four monthly installments have already been paid when the return is substantially completed, the remaining eight installments remain due according to the payment schedule even if ongoing future Tax Plan services are canceled.
  27.6 One Tax Return Package
  For purposes of the Tax Plan commitment, federal and applicable state returns for the same taxpayer or entity and tax year that are included together in the purchased Tax Plan are treated as one Tax Return Package, rather than separate twelve-month commitments, unless the order expressly states otherwise.
  27.7 Prior-Year and Delinquent Returns
  Prior-year, delinquent, amended, or other returns outside the current-year Tax Return Package may be purchased separately on an à la carte basis.
  Preparation of such separately purchased prior-year returns does not independently create another Tax Plan twelve-month subscription commitment unless expressly disclosed and agreed to in the applicable order.
  27.8 Non-Refundability
  Payments toward a Tax Plan or completed Tax Return Package are non-refundable except where applicable law requires otherwise.
  BusinessRocket may issue a courtesy refund or credit in its sole discretion.

• 28. TAX CUSTOMER RESPONSIBILITIES

  You are responsible for providing complete and accurate tax information.
  BusinessRocket and its tax professionals are entitled to rely upon information supplied by you unless there is a reason requiring further inquiry under applicable professional standards.
  You are responsible for:
  • W-2s;
  • 1099s;
  • K-1s;
  • income records;
  • expense records;
  • payroll information;
  • asset information;
  • prior returns;
  • ownership information;
  • basis information;
  • tax elections;
  • foreign information;
  • supporting documents; and
  • other tax information relevant to your return.
  You have final responsibility for reviewing the tax return before signing or authorizing filing.
  BusinessRocket is not engaged to audit or independently verify every item supplied by you.
  If BusinessRocket requires information or approval to meet a tax deadline, your delay may result in an extension, late filing, additional tax, interest, penalty, missed election, or other consequence for which BusinessRocket is not responsible to the extent the result was caused by your delay or incomplete information.

• 29. THIRD-PARTY SERVICES

  BusinessRocket may provide access, introductions, links, integrations, promotions, or referrals relating to third-party products and services.
  Third parties may include:
  • banks;
  • financial technology companies;
  • payment processors;
  • website providers;
  • domain providers;
  • telephone providers;
  • registered-agent providers;
  • insurance companies;
  • lenders;
  • merchant-service providers; and
  • other business-service companies.
  A third party may impose separate terms, eligibility requirements, privacy policies, fees, underwriting requirements, or contractual obligations.
  BusinessRocket does not control a third party's:
  • approval decision;
  • pricing;
  • availability;
  • underwriting;
  • performance;
  • processing times;
  • security;
  • service levels; or
  • continued availability.
  You are responsible for reviewing the third party's terms.
  Where you affirmatively select a third-party offer, request information from a partner, or activate a third-party integration, you authorize BusinessRocket to transmit information reasonably necessary to facilitate that request, subject to BusinessRocket's Privacy Policy and applicable law.

• 30. PROMOTIONS, COUPONS, AND DISCOUNTS

  BusinessRocket may offer promotional prices, coupons, discounts, free introductory services, or bundled products.
  Unless otherwise stated:
  • promotions have no cash value;
  • promotions may have eligibility requirements;
  • promotions may expire;
  • promotions cannot necessarily be combined;
  • promotions may apply only to BusinessRocket service fees;
  • government and third-party fees are excluded; and
  • BusinessRocket may modify or discontinue future promotions.
  A promotion applicable to an initial term does not guarantee the same price on renewal unless expressly stated.

• 31. ACCOUNTS AND AUTHORIZED USERS

  You are responsible for protecting your login credentials and account access.
  BusinessRocket may reasonably rely upon instructions from:
  • the account owner;
  • authorized users;
  • officers;
  • directors;
  • managers;
  • members;
  • employees;
  • representatives; or
  • other persons BusinessRocket reasonably believes are authorized.
  BusinessRocket is not required to adjudicate internal disputes concerning ownership, management, control, or authority.
  If conflicting instructions are received, BusinessRocket may:
  • suspend action;
  • request additional verification;
  • decline to proceed;
  • restrict access; or
  • require the parties to resolve the dispute independently.
  You must promptly notify BusinessRocket of unauthorized account access.

• 32. ELECTRONIC DELIVERY AND DOCUMENT RETENTION

  You consent to receive documents and communications electronically.
  BusinessRocket may deliver documents through:
  • the BusinessRocket portal;
  • email;
  • downloadable links;
  • electronic signature platforms; or
  • another electronic method.
  Electronic availability of a document constitutes delivery for contractual purposes unless a Supplemental Term states otherwise.
  You are responsible for downloading and retaining your own records.
  BusinessRocket is not an indefinite archival service and may establish document-retention periods.

• 33. CUSTOMER CONTENT

  You retain ownership of information and content you provide to BusinessRocket, subject to rights necessary for BusinessRocket to provide the Services.
  You grant BusinessRocket a limited, nonexclusive license to host, store, copy, process, transmit, reproduce, format, and otherwise use Customer content as reasonably necessary to:
  • provide the Services;
  • generate requested documents;
  • process filings;
  • operate the portal;
  • communicate with you;
  • engage authorized service providers;
  • prevent fraud;
  • comply with law; and
  • protect BusinessRocket's rights and systems.
  You represent that you possess the rights necessary to provide such content to BusinessRocket.

• 34. PROHIBITED USE

  You may not use BusinessRocket's Services to:
  • violate law;
  • defraud another person;
  • impersonate another person;
  • submit knowingly false government information;
  • infringe intellectual-property rights;
  • interfere with BusinessRocket's systems;
  • introduce malware;
  • circumvent security restrictions;
  • scrape or extract data without authorization;
  • reverse engineer BusinessRocket software except where law expressly permits;
  • misuse BusinessRocket addresses;
  • use Services in connection with prohibited or sanctioned activity; or
  • abuse BusinessRocket personnel or systems.
  BusinessRocket may suspend or terminate Services where it reasonably believes these Terms have been violated.

• 35. RIGHT TO REFUSE, SUSPEND, OR TERMINATE SERVICE

  BusinessRocket may refuse, suspend, limit, or terminate Services where reasonably necessary because of:
  • nonpayment;
  • fraud or suspected fraud;
  • inaccurate information;
  • identity concerns;
  • sanctions or compliance concerns;
  • unlawful activity;
  • regulatory risk;
  • abusive conduct;
  • misuse of a Service;
  • security concerns;
  • operational risk;
  • violation of these Terms;
  • inability to provide the Service lawfully;
  • discontinuation of a Service; or
  • other legitimate business reasons.
  Where statutory procedures govern termination of a particular relationship, such as Registered Agent Services, BusinessRocket will follow applicable procedures.
  Termination does not eliminate fees already owed.

• 36. COMMUNICATIONS

  36.1 Transactional Communications
  By providing contact information, you authorize BusinessRocket to communicate with you regarding:
  • your account;
  • orders;
  • filings;
  • billing;
  • compliance matters;
  • document availability;
  • service status;
  • security;
  • tax matters;
  • support issues; and
  • other transactional or relationship-related matters.
  BusinessRocket may use email, telephone, text message, portal notification, or other reasonable methods subject to applicable law.
  36.2 Marketing Communications
  Consent to receive automated promotional marketing calls or texts is not a condition of purchasing BusinessRocket Services.
  Where applicable law requires separate marketing consent, BusinessRocket will rely upon the applicable consent mechanism.
  36.3 Revoking Marketing Consent
  You may revoke consent to marketing communications through reasonable methods recognized by applicable law and the communication channel.
  For marketing text messages, replying STOP or another recognized opt-out instruction will be treated as an opt-out request.
  BusinessRocket may send a single confirmation message where permitted.
  Opting out of marketing does not necessarily prevent BusinessRocket from sending legally permitted transactional or account-related communications necessary to provide Services.
  36.4 Telephone Number Responsibility
  You represent that you are authorized to provide telephone numbers associated with your account.
  You should promptly update BusinessRocket if a number is reassigned or no longer belongs to you.

• 37. WEBSITE AND SOFTWARE LICENSE

  Subject to these Terms, BusinessRocket grants you a limited, revocable, nonexclusive, nontransferable license to use BusinessRocket's Site, portal, software, and applications for the purpose of receiving the Services.
  You may not, except where expressly permitted:
  • sell or sublicense BusinessRocket software;
  • reproduce proprietary content for commercial resale;
  • remove proprietary notices;
  • circumvent technical restrictions;
  • reverse engineer protected software;
  • create unauthorized derivative products; or
  • use BusinessRocket's systems to compete with or materially harm BusinessRocket.

• 38. INTELLECTUAL PROPERTY

  BusinessRocket's trademarks, names, logos, website design, software, workflows, text, graphics, templates, proprietary questionnaires, portal features, and other intellectual property remain owned by BusinessRocket or its licensors.
  Your purchase of a Service does not transfer ownership of BusinessRocket's underlying technology, templates, systems, or proprietary materials.
  A Customer Document prepared specifically for your use may be used by you for its intended business purpose, subject to third-party rights and applicable law.

• 39. SITE AVAILABILITY AND CHANGES

  BusinessRocket does not guarantee uninterrupted availability of the website, portal, applications, or automated tools.
  BusinessRocket may:
  • modify features;
  • update software;
  • perform maintenance;
  • change providers;
  • suspend functionality;
  • discontinue features; or
  • replace technology.
  BusinessRocket will not be liable for temporary inability to access the Site caused by circumstances outside its reasonable control.

• 40. DISCLAIMER OF WARRANTIES

  TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICES, WEBSITE CONTENT, SOFTWARE, AI TOOLS, SELF-HELP TOOLS, AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS EXCEPT FOR EXPRESS OBLIGATIONS CONTAINED IN THESE TERMS OR APPLICABLE SUPPLEMENTAL TERMS.
  BUSINESSROCKET DISCLAIMS IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  BUSINESSROCKET DOES NOT WARRANT THAT:
  • A GOVERNMENT FILING WILL BE APPROVED;
  • A BUSINESS WILL SUCCEED;
  • A CUSTOMER DOCUMENT WILL PRODUCE A PARTICULAR RESULT;
  • A LICENSE WILL BE GRANTED;
  • A TAX POSITION WILL BE ACCEPTED;
  • AI OUTPUT WILL BE ACCURATE;
  • THIRD-PARTY SERVICES WILL PERFORM AS EXPECTED;
  • THE SITE WILL ALWAYS BE AVAILABLE; OR
  • A SERVICE WILL BE COMPLETED WITHIN A PARTICULAR ESTIMATED TIME.
  Nothing in these Terms excludes warranties that cannot legally be excluded.

• 41. LIMITATION OF LIABILITY

  41.1 Excluded Damages
  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUSINESSROCKET AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, PROFESSIONALS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR:
  • INDIRECT DAMAGES;
  • INCIDENTAL DAMAGES;
  • CONSEQUENTIAL DAMAGES;
  • SPECIAL DAMAGES;
  • EXEMPLARY DAMAGES;
  • PUNITIVE DAMAGES;
  • LOST PROFITS;
  • LOST REVENUE;
  • LOST BUSINESS;
  • LOST BUSINESS OPPORTUNITY;
  • LOSS OF GOODWILL;
  • LOSS OF DATA; OR
  • SIMILAR DAMAGES
  ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.
  41.2 Liability Cap
  TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUSINESSROCKET'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PARTICULAR SERVICE WILL NOT EXCEED THE BUSINESSROCKET SERVICE FEES ACTUALLY PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
  For purposes of this limitation, government fees, taxes, postage, shipping charges, and third-party fees are excluded from amounts paid to BusinessRocket.
  41.3 Free Services
  Where the applicable Service was provided without charge, BusinessRocket's liability will be limited to the maximum extent permitted by applicable law.
  41.4 Non-Waivable Liability
  Nothing in these Terms limits liability to the extent applicable law prohibits limitation, including liability that cannot lawfully be waived for fraud, willful misconduct, or other legally non-waivable conduct.
  41.5 Allocation of Risk
  You acknowledge that BusinessRocket's pricing reflects this allocation of risk and that BusinessRocket could not economically offer many Services at their applicable prices without these limitations.

• 42. INDEMNIFICATION

  To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless BusinessRocket and its affiliates, officers, directors, employees, contractors, professionals, service providers, successors, and assigns from third-party claims, demands, proceedings, liabilities, losses, judgments, penalties, fines, costs, expenses, and reasonable attorneys' fees arising out of or relating to:
  1. your business activities;
  2. your unlawful conduct;
  3. information supplied by you;
  4. inaccurate or incomplete information;
  5. instructions supplied by you;
  6. Customer Documents you approve, execute, file, distribute, or use;
  7. transactions you request BusinessRocket to document or process;
  8. your failure to independently review a document;
  9. your failure to obtain professional advice;
  10. your misuse of BusinessRocket Services;
  11. infringement caused by content or instructions supplied by you;
  12. your violation of third-party rights;
  13. your failure to comply with law;
  14. your breach of these Terms;
  15. internal ownership or authority disputes;
  16. your improper continued use of a Registered Agent or Business Address; or
  17. claims against BusinessRocket arising from actions taken by BusinessRocket in reasonable reliance upon your instructions.
  This indemnification does not require you to indemnify BusinessRocket to the extent a claim is finally determined to have resulted from BusinessRocket's fraud or willful misconduct where such indemnification is prohibited by law.
  BusinessRocket may control the defense of an indemnified claim, and you agree to reasonably cooperate.

• 43. CHARGEBACKS AND PAYMENT DISPUTES

  If you believe a charge is incorrect, BusinessRocket encourages you to contact BusinessRocket before initiating a payment dispute so the matter can be investigated.
  Initiating a chargeback does not eliminate an otherwise valid debt.
  If a payment is reversed but BusinessRocket has validly earned the applicable fee, BusinessRocket may seek recovery of the unpaid amount and legally recoverable costs.
  Nothing in this Section limits rights you may have under applicable payment-network rules or law.

• 44. FORCE MAJEURE

  BusinessRocket is not responsible for delay or failure resulting from circumstances beyond its reasonable control, including:
  • natural disasters;
  • earthquakes;
  • fires;
  • floods;
  • severe weather;
  • pandemics;
  • public emergencies;
  • war;
  • terrorism;
  • civil unrest;
  • labor disruptions;
  • utility failures;
  • telecommunications outages;
  • internet outages;
  • cyber incidents affecting third-party systems;
  • government shutdowns;
  • agency closures;
  • postal interruptions;
  • courier failures;
  • third-party platform failures; or
  • changes in law or government procedure.

• 45. INTERNATIONAL CUSTOMERS

  Customers outside the United States remain responsible for complying with laws applicable in their own jurisdictions.
  BusinessRocket may refuse or restrict Services where necessary because of:
  • U.S. sanctions;
  • export controls;
  • anti-money-laundering requirements;
  • identity-verification requirements;
  • banking restrictions;
  • regulatory concerns; or
  • other compliance obligations.
  BusinessRocket does not represent that every Service is appropriate or legally available in every country.

• 46. DISPUTE RESOLUTION — INFORMAL RESOLUTION FIRST

  Before initiating arbitration, the complaining party must send the other party a written Notice of Dispute describing:
  • the claimant's name;
  • applicable BusinessRocket account or entity;
  • nature of the dispute;
  • relevant transaction;
  • requested resolution; and
  • sufficient information to permit investigation.
  Notices to BusinessRocket should be sent to:
  BusinessRocket, Inc. – Notice of Dispute
  15442 Ventura Blvd., Ste 101
  Sherman Oaks, CA 91403
  A copy may also be sent to Support@BusinessRocket.com with the subject line:
  NOTICE OF DISPUTE
  The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt of a substantially complete Notice of Dispute before arbitration is initiated.
  This informal-resolution requirement does not prevent a party from seeking emergency relief where delay would cause irreparable harm.
  Applicable limitation periods will be tolled during the required 30-day informal-resolution period to the extent legally permissible.

• 47. BINDING ARBITRATION

  47.1 Agreement to Arbitrate
  Except for disputes expressly excluded below, you and BusinessRocket agree that any dispute, claim, or controversy arising out of or relating to:
  • these Terms;
  • the Services;
  • an order;
  • a subscription;
  • a Customer Document;
  • a payment;
  • the Site;
  • communications between the parties; or
  • the relationship between you and BusinessRocket
  will be resolved through binding individual arbitration rather than through litigation before a judge or jury.
  YOU AND BUSINESSROCKET ARE EACH WAIVING THE RIGHT TO A JURY TRIAL FOR CLAIMS SUBJECT TO ARBITRATION.
  47.2 Federal Arbitration Act
  The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this arbitration agreement.
  47.3 Arbitration Provider and Rules
  Arbitration will be administered by the American Arbitration Association (“AAA”).
  For disputes arising from business or commercial use, the AAA Commercial Arbitration Rules and Mediation Procedures then in effect will apply unless another applicable AAA rule set is legally required.
  If AAA determines that a claimant is entitled to the AAA Consumer Arbitration Rules, those rules and applicable consumer protections will apply.
  If AAA's Mass Arbitration Supplementary Rules are applicable, those rules will apply together with the applicable underlying arbitration rules, as modified by the Mass Filing provisions below to the extent enforceable and accepted by AAA.
  47.4 Arbitrator
  The dispute will be decided by a neutral arbitrator and not by BusinessRocket.
  The arbitrator may award any individual remedy available under applicable law that has not been validly limited by these Terms.
  47.5 Venue
  For business/commercial disputes, arbitration will ordinarily be associated with Los Angeles County, California, although hearings may be conducted remotely, by video, telephone, documents, or another method permitted by the applicable AAA Rules.
  Where applicable consumer law or AAA rules require another hearing location or procedure, those requirements will govern.
  47.6 Small Claims Court
  Either party may bring an individual claim in a court of competent small-claims jurisdiction if the claim qualifies and remains on an individual basis.
  47.7 Emergency and Injunctive Relief
  Either party may seek temporary, preliminary, or emergency court relief when reasonably necessary to prevent imminent or irreparable harm.
  BusinessRocket may seek court relief relating to:
  • intellectual-property infringement;
  • unauthorized system access;
  • cybersecurity incidents;
  • fraud;
  • misuse of BusinessRocket addresses;
  • misuse of confidential information; or
  • other conduct requiring immediate injunctive relief.
  Seeking such relief does not waive arbitration of the underlying dispute.

• 48. CLASS, COLLECTIVE, AND REPRESENTATIVE ACTION WAIVER

  To the maximum extent permitted by law, claims subject to arbitration must be brought on an individual basis.
  Neither you nor BusinessRocket may participate as a plaintiff, claimant, class member, or representative in a class, collective, consolidated, or representative arbitration concerning claims subject to this waiver.
  The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.
  If a final court decision determines that a particular claim or request for relief cannot lawfully be subjected to this waiver, that particular claim or request will be severed and addressed in court, while arbitrable individual claims remain subject to arbitration to the extent permitted by law.

• 49. COORDINATED AND MASS ARBITRATION

  49.1 Coordinated Claims
  If twenty-five (25) or more substantially similar arbitration demands are asserted against BusinessRocket within a 180-day period and the claimants are represented or assisted by the same or coordinated counsel or organizations, the claims will be considered a “Coordinated Filing” for purposes of this Section.
  49.2 AAA Mass Arbitration Procedures
  The parties agree that the AAA Mass Arbitration Supplementary Rules will apply where AAA determines those rules applicable.
  A Process Arbitrator appointed under applicable AAA procedures may resolve disputes concerning:
  • applicability of this Section;
  • filing requirements;
  • administrative procedures;
  • sequencing;
  • fees;
  • grouping of claims; and
  • other procedural issues.
  49.3 Initial Bellwether Cases
  To promote efficient resolution while preserving each claimant's individual rights, the parties will initially select up to ten (10) representative cases to proceed to merits arbitration.
  Each side may select up to five cases.
  The remaining coordinated individual claims will be administratively held or otherwise processed consistent with AAA procedures while the initial cases proceed.
  49.4 Mediation Following Initial Cases
  After final resolution of the initial bellwether cases, the parties will participate in a good-faith mediation concerning the remaining Coordinated Filing for at least thirty (30) days unless the parties agree to another period.
  49.5 Remaining Claims
  If claims remain unresolved following mediation, the remaining individual demands may proceed in administratively manageable batches, ordinarily no greater than twenty-five (25) claims per batch unless:
  • the parties agree otherwise;
  • AAA establishes another process; or
  • the Process Arbitrator determines that another procedure is appropriate.
  Each claimant retains an individual claim and is entitled to an individual determination.
  49.6 Tolling
  To ensure that the staged process does not prejudice either party, applicable statutes of limitation for properly submitted claims subject to the staged procedure will be tolled during periods in which those claims are required to await their turn in the agreed process, to the maximum extent permitted by law.
  49.7 Purpose
  This procedure is intended to permit fair individual adjudication while avoiding unnecessary duplication, inconsistent rulings, and disproportionate administrative expense.
  If any portion of this Section is determined unenforceable, the remaining portions and the individual arbitration requirement will remain effective to the maximum extent permitted by law.

• 50. THIRTY-DAY ARBITRATION OPT-OUT

  You may opt out of the arbitration agreement contained in Sections 46 through 49 by sending BusinessRocket written notice within thirty (30) days after the date you first become bound by these Terms.
  Your notice must:
  1. identify your full name;
  2. identify the applicable BusinessRocket account or entity;
  3. state that you are opting out of the BusinessRocket arbitration agreement; and
  4. be personally submitted by you rather than as part of a mass or group opt-out.
  The notice may be mailed to:
  BusinessRocket, Inc. – Arbitration Opt-Out
  15442 Ventura Blvd., Ste 101
  Sherman Oaks, CA 91403
  or emailed to:
  Support@BusinessRocket.com
  with the subject:
  ARBITRATION OPT-OUT
  Opting out of arbitration does not affect the remainder of these Terms.
  If you do not timely opt out, the arbitration agreement will apply.

• 51. GOVERNING LAW AND COURT VENUE

  Except to the extent the FAA or another federal law governs, these Terms are governed by the laws of the State of California without regard to conflict-of-law rules.
  For disputes properly proceeding in court rather than arbitration, the parties consent to appropriate state or federal courts located in Los Angeles County, California, except where applicable law prohibits such venue requirement.

• 52. CHANGES TO THESE TERMS

  BusinessRocket may update these Terms from time to time.
  Administrative, clarifying, technical, or legally required modifications may become effective when posted or on the stated effective date.
  If BusinessRocket makes a material modification affecting an ongoing Service or material contractual right, BusinessRocket may provide notice through:
  • email;
  • portal notification;
  • website notice; or
  • another reasonable method.
  Where applicable law requires affirmative consent to a particular modification, BusinessRocket will obtain such consent.
  A modification will not retroactively change the rules governing a dispute that arose before the modification became effective unless the parties agree otherwise.
  If BusinessRocket materially modifies the arbitration provisions after you have accepted them, BusinessRocket may provide a reasonable method for rejecting the modified arbitration provision while leaving the previously accepted arbitration agreement in effect.

• 53. NOTICES

  BusinessRocket may send notices to the email address, mailing address, telephone number, or BusinessRocket account associated with your account.
  You are responsible for keeping your contact information current.
  Formal legal notices to BusinessRocket should be sent to:
  BusinessRocket, Inc.
  15442 Ventura Blvd., Ste 101
  Sherman Oaks, CA 91403
  Service-specific cancellation notices must comply with the cancellation requirements applicable to that Service.

• 54. ASSIGNMENT

  You may not assign an active Service where the assignment would materially change BusinessRocket's obligations without BusinessRocket's consent.
  BusinessRocket may assign these Terms or delegate performance to:
  • an affiliate;
  • successor;
  • purchaser;
  • service provider;
  • contractor; or
  • third-party provider
  as reasonably necessary, subject to applicable law.

• 55. SEVERABILITY

  If any provision of these Terms is found invalid or unenforceable, the provision will be enforced to the maximum extent permitted or modified to the minimum extent necessary to make it enforceable.
  The remainder of the Terms will continue in effect.

• 56. NO WAIVER

  BusinessRocket's failure to enforce a contractual right does not waive that right.
  A waiver in one circumstance does not constitute a continuing waiver.

• 57. SURVIVAL

  Provisions that by their nature should survive cancellation, expiration, or termination will survive, including provisions concerning:
  • amounts due;
  • Tax Plan installment obligations;
  • customer responsibility;
  • document review;
  • AI and self-help tools;
  • intellectual property;
  • indemnification;
  • limitation of liability;
  • arbitration;
  • dispute resolution;
  • governing law;
  • Business Address obligations; and
  • Registered Agent obligations.

• 58. ENTIRE AGREEMENT

  These Terms, BusinessRocket's Privacy Policy, applicable Supplemental Terms, and your applicable order constitute the agreement between you and BusinessRocket regarding the Services.
  No oral statement by a salesperson, employee, representative, contractor, or customer-service agent modifies these Terms unless BusinessRocket expressly agrees to the modification in writing.

• 59. ENGLISH LANGUAGE CONTROLS

  BusinessRocket may provide translations for convenience.
  If a translated version conflicts with the English-language version, the English-language version controls to the maximum extent permitted by applicable law.

• 60. ACKNOWLEDGMENT OF IMPORTANT TERMS

  BY PURCHASING OR USING BUSINESSROCKET SERVICES, YOU ACKNOWLEDGE THAT:
  A. BUSINESSROCKET IS PRIMARILY A SELF-HELP BUSINESS SERVICES COMPANY AND NOT A LAW FIRM;
  B. YOU ARE RESPONSIBLE FOR THE INFORMATION AND INSTRUCTIONS YOU PROVIDE;
  C. YOU MUST REVIEW DOCUMENTS BEFORE SIGNING, FILING, SUBMITTING, OR USING THEM;
  D. YOU SHOULD HAVE MATERIAL LEGAL DOCUMENTS REVIEWED BY YOUR OWN INDEPENDENT LICENSED ATTORNEY;
  E. BUSINESSROCKET DOES NOT GUARANTEE GOVERNMENT APPROVAL OR THIRD-PARTY PROCESSING TIMES;
  F. DELAYS CAUSED BY GOVERNMENT AGENCIES AND THIRD PARTIES ARE OUTSIDE BUSINESSROCKET'S CONTROL;
  G. AI AND AUTOMATED TOOLS MAY PRODUCE INCORRECT OR INCOMPLETE INFORMATION AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE;
  H. SUBSCRIPTION FEES ALREADY CHARGED ARE GENERALLY NON-REFUNDABLE;
  I. REGISTERED AGENT AND BUSINESS ADDRESS SERVICES MAY REQUIRE YOU TO REMOVE BUSINESSROCKET INFORMATION FROM GOVERNMENT OR THIRD-PARTY RECORDS BEFORE THE SERVICE CAN BE FULLY TERMINATED;
  J. ONCE BUSINESSROCKET SUBSTANTIALLY COMPLETES AN APPLICABLE CURRENT-YEAR TAX RETURN PACKAGE, REMAINING TAX PLAN PAYMENTS BECOME INSTALLMENT PAYMENTS FOR THE COMPLETED TAX PREPARATION SERVICE AND REMAIN PAYABLE DESPITE CANCELLATION OF FUTURE SERVICES;
  K. THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER UNLESS YOU TIMELY EXERCISE THE 30-DAY ARBITRATION OPT-OUT; AND
  L. BUSINESSROCKET'S LIABILITY IS LIMITED AS DESCRIBED IN THESE TERMS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

• 61. CONTACT INFORMATION

  Questions concerning these Terms may be directed to:
  BusinessRocket, Inc.
  15442 Ventura Blvd., Ste 101
  Sherman Oaks, CA 91403
  Support@BusinessRocket.com
  310-424-5558